Support
We're here to help
The Loylty team typically responds within 1 business day. No bots, no ticket queues — just a real reply.
Contact Us
Email Support
For account issues, billing questions, technical problems, data exports, or anything else — email us directly. We read every message and respond personally. No issue is too small.
support@loylty.ioBefore You Email
Check the Docs
Detailed guides covering every feature — campaigns, templates, CSV format, troubleshooting, and more.
Read documentation →
Check System Status
Real-time status for the website, application, API, email delivery, and database.
View status page →
Review Your Billing
See your current plan, invoices, and payment method in the Billing section of your dashboard.
Go to billing →
Common Questions
Q
How do I reset my password?
Use the "Forgot password?" link on the sign-in page at app.loylty.io. Enter the email address you signed up with and we'll send you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Q
Can I cancel my subscription?
Yes — no lock-in, no hassle. Email support@loylty.io and we'll cancel your subscription the same day. Your access continues through the end of the billing period you've already paid for. You can also manage your plan directly through the Billing section of your dashboard.
Q
What happens when I hit my free submission limit?
Free accounts include 100 outreach submissions. When you approach the limit, you'll receive an email notification. Once the 100 submissions are used, you'll need to upgrade to a paid plan to continue sending. Your existing data, campaigns, and settings are never deleted — everything is waiting for you when you upgrade.
Q
How do I get my referral link?
Log in to your account at app.loylty.io and go to the Affiliates section in the sidebar. Your unique referral link is there. You earn a 20% monthly recurring commission for every paying customer you refer, for as long as they remain subscribed.
Q
Is my data secure?
Yes. All data is transmitted over HTTPS/TLS. Passwords are hashed with bcrypt — we cannot read them, only reset them. Our servers are hosted at Hetzner Online with restricted access controls. We don't sell or share your data with third parties for advertising purposes. See our Privacy Policy for full details.
Q
Can I export my data?
Yes. Email support@loylty.io with the subject "Data Export Request" and we'll send you a full export of your account data — campaigns, queue records, and any imported prospect data — within 48 hours.